Refund policy
RiderRobes Return & Refund Policy
All RiderRobes items are made-to-order especially for you, which means we're unable to accept returns or exchanges for change-of-mind reasons. Please review the details below before placing your order.
All Sales Are Final
Because every robe is produced on demand once you order, all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, incorrect size selection, buyer's remorse, or ordering the wrong item. Please double-check your size and order details at checkout.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our robes. If your item arrives damaged, defective, or is not the item you ordered, we'll make it right. To qualify, you must report the issue within 7 days of delivery by emailing us at riderrobes@gmail.com with:
- Your order number
- A clear photo or video of the damage or defect
- A description of the problem
Once reviewed and approved, we'll send a free replacement or issue a refund. Approved issues are resolved at no additional cost to you.
Non-Qualifying Claims
The following are not eligible for a refund or replacement: change of mind, wrong size ordered, minor variations in color or print (screen colors may differ slightly from the finished product), normal wear, or issues reported after the 7-day window.
Order Changes & Cancellations
Because production begins quickly, we can only accept changes or cancellations within 24 hours of purchase. After that, your order is in production and cannot be modified or canceled. To request a change, email riderrobes@gmail.com with your order number within 24 hours.
Refund Processing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Questions?
Reach our team anytime at riderrobes@gmail.com and we'll get back to you as soon as possible.